Our Guarantee

Our Guarantee to You

Your Satisfaction is Our Priority
At Viva Instruments, we take pride in the quality of our products and your confidence in choosing us. That’s why we offer a Risk-Free, 100% Money-Back Guarantee.

If for any reason you are not fully satisfied with your purchase, simply return the item within 14 days for a full refund (excluding shipping costs, unless the item is faulty or damaged).

To initiate a return, please notify us within 3 days of receiving your order by emailing info@vivainstruments.co.uk with the reason for return.

Return Conditions

• Items must be unused, in their original condition, and in their original packaging.

• Proof of purchase (receipt or invoice) is required.

• Once we receive and inspect your return, we will notify you of approval or rejection.

• Approved refunds will be processed and credited to your original payment method within a few business days.

Why Choose Viva Instruments?

1. Superior Quality Instruments
   Our instruments are crafted from premium German and French stainless steel, or according to customer requirements. Developed in collaboration with master craftsmen, each instrument is manufactured using advanced technologies and meticulously hand-finished to exacting standards.

2. Satisfaction Guaranteed
   We stand firmly behind our products. If you’re not 100% satisfied, you may request an exchange or refund within 14 days of purchase.

3. Best Value Promise
   We guarantee you won’t find the same product at a lower price from any other company.

4. Dedicated Customer Support
   Have a question? Our sales team will respond to all inquiries within 48 hours to ensure your needs are met.

5. Product Warranty
   Any item covered under the manufacturer’s warranty will be promptly replaced. Once we receive the returned item, we’ll send a brand-new replacement to save you time and expense.

6. Data Security
   Your personal information is never shared with third parties. Only Viva Instruments will contact you regarding your order or account details.

Disclaimer

Improper cleaning, sterilisation, or storage may cause staining, corrosion, or premature wear. Viva Instruments is not responsible for damage or issues resulting from failure to follow recommended care guidelines.