FAQ
❓ Frequently Asked Questions (FAQ)
Your guide to Viva Instruments products, care & ordering
📦 About Our Products
1. What products does Viva Instruments supply?
We specialise in medical and beauty tools, offering thousands of high-quality instruments. While not all products are listed online, we provide custom manufacturing and packaging solutions. Contact us for specialised requests.
2. What podiatry instruments do you offer?
We supply professional-grade podiatry tools, including:
- Nail nippers (standard/heavy-duty)
- Ingrown toenail nippers
- Callus/corn cutters
- Foot rasps (Blacks files)
- Dressing scissors, forceps, probes
- Bone cutters, needle holders, nail drill bits
Can’t find a specific tool? Contact us for assistance.
🧴 Product Materials & Care
3. What is surgical stainless steel?
Surgical stainless steel is an iron alloy with chromium and nickel for rust resistance. Our instruments use a medical-grade alloy blend that balances hardness and corrosion resistance. Note: Even high-quality steel can stain if improperly maintained.
4. How are your instruments processed?
- Passivation: Removes surface impurities.
- Polishing: Creates a protective chromium oxide layer.
- Quality control: Ensures sharpness, durability, and sterility.
Tip: Older instruments may resist corrosion better due to built-up oxide layers.
5. How should I clean podiatry instruments?
- Rinse with pH-neutral distilled water.
- Scrub with a soft brush and neutral detergent.
- Sterilise via autoclave or ultrasonic cleaner.
- Dry thoroughly to prevent moisture damage.
- Never use bleach—it corrodes stainless steel!
6. Why do some scissors have black handles?
Black handles indicate thick-tissue scissors with one serrated and one razor-sharp blade for grip and precision.
7. What do gold handles mean?
Gold handles feature tungsten carbide (TC) inserts—twice as hard as steel and 5x longer-lasting. Ideal for frequent use.
8. How do I fix stiff scissors?
Clean with neutral pH detergent, apply surgical lubricant, and open/close repeatedly to distribute oil.
🛒 Ordering & Manufacturing (B2B & Private Label Only)
9. What’s the minimum order quantity (MOQ)?
Wholesale MOQ: 50 pieces per item (discounts for larger orders). Flexible quantities? Email us at info@vivainstruments.co.uk.
10. What’s your production lead time?
Most orders ship within 4 weeks. Delays may apply for custom tools.
11. Do you offer free samples?
Yes! Free samples are available for B2B clients. Request yours today.
12. Where are your instruments made?
We operate a state-of-the-art manufacturing facility in Sialkot, Pakistan—the global hub for surgical & beauty instruments. The city is well known for its quality and skilled craftsmanship.
🚚 Shipping for Online Orders
How do you handle shipping?
We deliver orders across the UK and internationally using trusted courier services. Shipping times and costs vary based on your location and order size.
🗄 Storage & Maintenance
13. How should I store instruments?
Never stack tools—store individually in a dry container. Use silica gel packets to absorb moisture. Avoid autoclaving with tip guards (they trap moisture).
14. Can I manually clean instruments?
Yes, but ultrasonic cleaning is preferred. For manual cleaning, use distilled water with pH-neutral soap and soft-bristle brushes only.
✨ Why Choose Viva Instruments?
- ✔ Medical-Grade Materials: Rust-resistant stainless steel & TC options.
- ✔ Salon/Clinic Ready: Trusted by podiatrists, manicurists, and surgeons.
- ✔ Lifetime Warranty: Defect-free guarantee.
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